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MYOB AccountRight
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Start exploring the app integrations that make it easy to manage all aspects of your business.Recent Posts & Replies
Matching online payment surcharges with invoices
Hi, I send out invoices often with the same amounts. I also have set up online payments. the invoice is supposed to be matched with the payment and also includes the surcharge. this is not happening properly. I have printed out a report off all the merchant fees and the only match is the reference number on the report which does not match the invoice number. ie the invoice number is 3987 but the reference number on the report shows 0074005. I see that the surcharge is credited and debited but that does not help. I have received an email from myob from a client that has paid directly and clicked on the invoice but again I can not see any matching numbers. I have one client that seems to have been credited. I have tried to delete the payment but myob will not allow me to. Please let me know how I handle this. Can I delete the payment that goes into the undeposited funds. I have tried to do this but couldn't Look forward to some help thank you. elise murch
Template issues
Can you please tell me how, on the new online version we can customise the templates to show job numbers - this is an integral part of our business and the new format will not let us add a "job no" column as the desktop version does. Also on occasion we need to alter an invoice at point of sale - how do we do that once it has been recorded - the invoices are locked nad connot be altered as in the desktop version PLease help this is urgent for us
Bank Deposits
Hi I have just transferred from Myob Accountright to Myob Business Lite and I am having issues with the following 1 With Accountright when I needed to either deposit cash or cheques I would create an entry Receive Money and select Undeposited Funds (1-1160) as account and all relevant details and click save. This would transfer funds to Undeposited Funds (1-1160) temporarily and I would then create a Bank Deposit which I would select all the transactions that needed to be deposited and it would transfer funds in one amount (and transaction ) from Undeposited funds to Cheque account. I understand Business Lite doesn't have this feature and I need to select Transfer Money but when I select Undeposited Funds (1-1160) there is no money there. What am I doing wrong?
Developer Update June 2025
AccountRight 2025.5 has now been released. There are no public updates to the API with this release. Please update your app to the latest version. You can find out more about the new version of AccountRight 2025.5 at our blog here. As new versions of AccountRight are released, we also decommission older versions. If you are currently on version 2025.4, you will need to update by 23rd June 2025**. You can find out more about updating to the latest versions here. ** All dates are indicative only and subject to changeUnable to select the correct period to file GST return
I am preparing the GST return using MYOB account right Premier. However, the correct period end (Apr 25 to May 25) does not appear in the dropdown list. When we started a new financial year last year, I selected the option to keep all records, but I believe we may have now reached the three-year max data limit. As our accountant is still working on the EOFY 2025 report, we are unable to start a new financial year at this stage. Could someone kindly advise what we should do to proceed and prepare the GST return for the period Apr 25 to May 25?
Downloading bank file error
Hi there, I've done a pay run but having problem downloading the bank file. I keep getting the following error message 'Something went wrong. Please try again or refresh the browser. If the error persists, get in touch with us. Request ID: 508a908e-4737-478f-aba0-fd03259433d0' I've tried refreshing the browser and attempting the download again, but the issue is still not resolved. help...please! Thank you!Command Centre Window
the recent upgrade in MYOB AccountRight (June 2025) has increased the size of the Command Centre window. It is now larger than the screen on my 12 inch laptop. You now have to scroll the screen to click on the icons and open the applications. Pain in the ....! How do I reduce the window size to fit the screen?
Invoice search losing settings and loses login on refresh
There seems to be another new issue introduced. If you set the dates on the invoice screen to show you all the open invoices, when it refreshes it changes the dates in the search and goes back to all. Then if you try to open an invoice it logs you out. When will this be fixed?
